Our Refund Guidelines
At [Company Name], we stand behind our repairs. This policy outlines our refund procedures for appliance repair services.
1. Eligibility for Refunds
- Repair service not completed as agreed
- Identical issue reoccurs within warranty period
- Service cancellation before technician dispatch
2. Non-Refundable Items
- Diagnostic fee if repair is declined
- Custom ordered parts (non-returnable)
- Completed services with signed work approval
3. Refund Process
- Submit refund request within 7 days of service
- We'll verify repair details and warranty status
- Approved refunds processed in 5-7 business days
4. Payment Methods
- Original payment method (credit/debit cards)
- Bank transfer for cash/UPI payments
- Service credits for future repairs (by request)
5. Warranty Claims
- 90-day repair warranty for labor
- 1-year warranty on replacement parts
- Free re-service for warranty issues
6. Dispute Resolution
Unresolved issues may be referred to the Hyderabad District Consumer Disputes Redressal Commission.
Submit Refund Request
Contact Support
- Email: support@yourcompany.com
- Phone: +91 96538 71669
- Hours: Mon-Sat 9AM-6PM
Note: This policy complies with the Consumer Protection Act 2019.
Grievance Officer: [Name] ([designation@yourcompany.com])